With LOGO’s integrated service tool, equipped with workflows and automatisms, you can handle customer inquiries quickly and easily.
Connect customer support, sales, and service to achieve optimal collaboration and transparency.
The service module processes all incoming e-mails.
Immediately identify the status and person responsible for each request.
If a request comes in by phone, the service employee can easily open a new case.
The service app shows with color codes which requests have already been processed.
Info and advice from colleagues in the service tool.
The service module can assign calls directly to the right supervisor.
See all service requests in the customer file: Complaint, price request, billing questions, tenders.
Viewing information from the service team for customer service representatives.
Automatic assignment of service requests to customers and contacts.
Fast and accurate responses from the account manager possible.
Where is the customer's shoe pinching? Where do they have new requirements?
Information from Service provides valuable input for business development and customer retention.
See all service requests in the customer file: Complaint, price request, billing questions, tenders.
Automatic assignment of service requests to customers and contacts.
Viewing information from the service team for customer service representatives.
Fast and accurate responses from the account manager possible.
Where is the customer's shoe pinching? Where do they have new requirements?
Information from Service provides valuable input for business development and customer retention.
Communication with customers traceable in ticket histories.
Statistics about service times per service type, customer, employee etc. possible.
Integration of the service module in CRM makes it possible to quickly find all information relevant to the customer.
Overview of the number and status of price inquiries, complaints, shipment requests, etc.
Avoidance of information loss, no multiple efforts, time saving through good overview and easy use.
Simple request type and status selection, automatic assignment of service calls to responsible employees.
Statistics about service times per service type, customer, employee etc. possible.
Communication with customers traceable in ticket histories.
Integration of the service module in CRM makes it possible to quickly find all information relevant to the customer.
Overview of the number and status of price inquiries, complaints, shipment requests, etc.
Avoidance of information loss, no multiple efforts, time saving through good overview and easy use.
Simple request type and status selection, automatic assignment of service calls to responsible employees.
With just a few steps, you can get to your service tool
Step 1: Contact
First consultation with our experts! Find out how you can optimize your service processes!
Step 2: Building digital service processes.
Development of your smart service concept. Analysis of your processes. Configuration of LOGO SERVICE tailored to your requirements.
Step 3: Change Management / Training
Collaborate with the LOGO experts to transition to the new tools. Create a suitable training concept. Convey the necessary and important skills to your employees through hands-on training with an experienced trainer.
Step 4: Support
Questions? Our specialists are available to answer your inquiries even after the introduction.
First consultation with our experts! Find out how you can optimize your service processes!
Development of your smart service concept. Analysis of your processes. Configuration of LOGO SERVICE tailored to your requirements.
Collaborate with the LOGO experts to transition to the new tools. Create a suitable training concept. Convey the necessary and important skills to your employees through hands-on training with an experienced trainer.
Questions? Our specialists are available to answer your questions even after the introduction.
Mit dem Absenden dieses Formulars akzeptiere ich die Nutzung meiner persönlichen Daten gemäß der Datenschutzbestimmungen.
#bigdata
#businessintelligence
#crm
#digitalisierung
#logistik
#transport
