CRM World

We are all feeling major changes in our society right now and need to rethink at all levels. In these times, the role of digitalisation presents itself in a new light.

I am often asked in consulting interviews how the costs of a CRM implementation are profitable and how companies can profit from the introduction of a CRM tool.

We are proud to present such a high-profile keynote speaker at the Logistics CRM Summit 2019: Prof. Dr. -Ing. Herbert Ruile, President of the Swiss Logistics Network Association, Professor of International Supply Chain Management, Institute for Business Informatics  University of Applied Sciences Northwestern Switzerland

At this year’s Logistics CRM Summit at Lake Starnberg spoke Herr Gunnar Stellmacher, Head of IT at Emons Spedition & Logistik about LOGO CRM at Emons – Optimised integration and processes.

LOGO was represented at the German Logistics Congress 2019 in Berlin this year. The night before DLK19 opened its doors, the whole district was dominated by BVL.

Improved customer experience through intelligently networked CRM – how can logistics companies claim a competitive advantage through improved processes?

At this year’s dbh Transport and Logistics Days, two customers answered the question of why they chose LOGO CRM.

On the 2nd DVZ Conference TMS as the Key to Forwarding 4.0, various processes around the TMS were highlighted. In the Forwarding Monitor Processes/IT had A’PARI together with DVZ called on solution providers to present particularly successful integration solutions.

Understanding the customer – that is the prerequisite of customer-centric action, which is now on everyone’s lips. LOGO consult was asked by VNL Switzerland to make a contribution to the Journal Logistics Innovation.

Logisticians have a need for very specific software. Off-the-shelf solutions often do not fit. The software service provider of choice must understand the logistics world and its processes. And offer custom-fit software.

Logistics CRM in practice is one of the topics at the 2nd DVZ Conference. At Forwarding Monitor Processes / IT, sales processes and the corresponding IT solutions, among other things, were put under the microscope.

Partnership for the benefit of customers: Since July 2019, LOGO consult and Diamant Software are working together on an optimised integration of both systems to provide meaningful data for the calculation of various logistics KPIs.